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HPE Installation and Startup for 3PAR 9000 All Inclusive Single System Service
Designed to provide a smooth startup, HPE 3PAR All-inclusive Single-system StoreServ Software Installation and Startup Service provides deployment of your HPE 3PAR storage software, helping to ensure proper installation in your storage environment as well as helping you increase the benefit from your storage investment.
Complementing your new HPE 3PAR All-inclusive Single-system software, HPE 3PAR All-inclusive Single-system Software Installation and Startup Service provides the necessary activities required to help you deploy Adaptive Optimization, Dynamic Optimization, File Persona, Priority Optimization, System Reporter, Virtual Copy, and provide an overview of Virtual Domains and Virtual Lock. With the assistance of your designated IT storage administrator, an HPE service specialist deploys your HPE 3PAR All-inclusive Single-system software as more fully described in the Service feature table.
Deployment of HPE Application Suite, Online Import, Recovery Manager Central, and Smart SAN for 3PAR products are excluded from this service. Separate services are available.
For HPE 3PAR Virtual Copy, this service provides a limited implementation to help you get Virtual Copy up and running quickly and to provide a demonstration of the product’s key features using sample or test data only. The following advanced deliverables are excluded from this service but are available via the HPE Data Replication Solution Service for HPE 3PAR Virtual Copy software:
• Implementation and testing of the HPE 3PAR Virtual Copy software configuration using production volumes or a production application
• Other services that address the unique requirements of your organization, such as verification of multiple applications you have configured; scripting; or integration and configuration of your applications by Hewlett Packard Enterprise, backup environment, or databases (Scripting can help enable integration and end-to-end automation within your organization’s environment.)
This service is applicable only for supported environments. Please refer to additional exclusions in the Service limitations section.
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HPE Implementation of SAN Solution Level 2 Tier 10 SVC
HPE SAN Deployment Service provides installation and configuration of your storage area network (SAN). Hewlett Packard Enterprise offers three service levels based on the size and complexity of your SAN environment.
HPE SAN Deployment Service covers a comprehensive complement of technologies, including Fibre Channel (FC), Fibre Channel over Ethernet (FCoE), Fibre Channel over IP (FCIP), FICON (Fibre Channel for HPE XP Storage Array-based mainframe storage), and iSCSI or serial-attached SCSI (SAS), for switches and associated devices. This service implements a new single-fabric or dual-fabric SAN or extends an existing SAN but does not include configuration of arrays or storage devices that are covered by their own corresponding deployment services.
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HPE Installation and Startup 3PAR 8K All inclusive Sngle System Service
Designed to provide a smooth startup, HPE 3PAR All-inclusive Single-system StoreServ Software Installation and Startup Service provides deployment of your HPE 3PAR storage software, helping to ensure proper installation in your storage environment as well as helping you increase the benefit from your storage investment.
Complementing your new HPE 3PAR All-inclusive Single-system software, HPE 3PAR All-inclusive Single-system Software Installation and Startup Service provides the necessary activities required to help you deploy Adaptive Optimization, Dynamic Optimization, File Persona, Priority Optimization, System Reporter, Virtual Copy, and provide an overview of Virtual Domains and Virtual Lock. With the assistance of your designated IT storage administrator, an HPE service specialist deploys your HPE 3PAR All-inclusive Single-system software as more fully described in the Service feature table.
Deployment of HPE Application Suite, Online Import, Recovery Manager Central, and Smart SAN for 3PAR products are excluded from this service. Separate services are available.
For HPE 3PAR Virtual Copy, this service provides a limited implementation to help you get Virtual Copy up and running quickly and to provide a demonstration of the product’s key features using sample or test data only. The following advanced deliverables are excluded from this service but are available via the HPE Data Replication Solution Service for HPE 3PAR Virtual Copy software:
• Implementation and testing of the HPE 3PAR Virtual Copy software configuration using production volumes or a production application
• Other services that address the unique requirements of your organization, such as verification of multiple applications you have configured; scripting; or integration and configuration of your applications by Hewlett Packard Enterprise, backup environment, or databases (Scripting can help enable integration and end-to-end automation within your organization’s environment.)
This service is applicable only for supported environments. Please refer to additional exclusions in the Service limitations section.
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HPE Startup of SAN Solution Level 1 Tier 1 SVC
HPE SAN Deployment Service provides installation and configuration of your storage area network (SAN). Hewlett Packard Enterprise offers three service levels based on the size and complexity of your SAN environment.
HPE SAN Deployment Service covers a comprehensive complement of technologies, including Fibre Channel (FC), Fibre Channel over Ethernet (FCoE), Fibre Channel over IP (FCIP), FICON (Fibre Channel for HPE XP Storage Array-based mainframe storage), and iSCSI or serial-attached SCSI (SAS), for switches and associated devices. This service implements a new single-fabric or dual-fabric SAN or extends an existing SAN but does not include configuration of arrays or storage devices that are covered by their own corresponding deployment services.
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HPE Implementation of SAN Solution Level 2 Tier 2 SVC
HPE SAN Deployment Service provides installation and configuration of your storage area network (SAN). Hewlett Packard Enterprise offers three service levels based on the size and complexity of your SAN environment.
HPE SAN Deployment Service covers a comprehensive complement of technologies, including Fibre Channel (FC), Fibre Channel over Ethernet (FCoE), Fibre Channel over IP (FCIP), FICON (Fibre Channel for HPE XP Storage Array-based mainframe storage), and iSCSI or serial-attached SCSI (SAS), for switches and associated devices. This service implements a new single-fabric or dual-fabric SAN or extends an existing SAN but does not include configuration of arrays or storage devices that are covered by their own corresponding deployment services.
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HPE Implementation 3PAR Remote Copy Lvl 2 Tier 6 SVC
HPE Data Replication Solution Service for HPE 3PAR and HPE Primera Remote Copy provides implementation of the HPE 3PAR and HPE Primera Storage System’s Remote Copy product. This service provides the analysis, design, implementation, and testing services necessary to deploy Remote Copy functionality.
HPE Remote Copy provides enhanced availability and disaster recovery protection. To help ensure a timely, cost-effective deployment that reduces risk and shortens your time to results, HPE service professionals efficiently handle the entire gamut of complex implementation tasks. The service is offered at three service levels, ranging from installation and startup through comprehensive implementation tailored to address the specific needs of your HPE 3PAR and HPE Primera storage environment.
Three levels of service are offered:
The Level I service is designed to help you get HPE Remote Copy up and running quickly and to provide a demonstration of the product’s key features using sample or test data only.
The Level II service provides implementation and testing of the HPE Remote Copy configuration using volumes you designate and verifies operation of the volumes with one Customer-configured application.
The Level III service is a tailored service based on a Statement of Work (SOW) created by HPE that addresses your organization’s unique requirements not included in Level I and II services. The Level III service can accommodate verification of more than one application you have configured; scripting; or integration and configuration by HPE of your applications, backup environment, or databases.
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HPE HPSD Firmware Updates Analysis Service 1 year
HPE Firmware Update Analysis Service provides recommendations for firmware revision levels for selected HPE servers, storage products, network devices, and solutions, taking into account the relevant revision dependencies within your IT environment.
This service is sold as a block of four (4) hours of HPE Firmware Update Analysis Service work on a per-product basis. Your Hewlett Packard Enterprise sales representative will work with you to estimate the quantity of service product numbers recommended for your HPE product(s). HPE will perform service for the selected product based up the service features described in this document and will work toward the provision of them up to a maximum of four (4) hours. Additional service hours may be required to complete a firmware update analysis engagement for the selected product.
Maintaining current firmware revisions of HPE products can provide you with enhancements and help you avoid known problems. However, determining the correct firmware revisions and evaluating compatibility with other software and hardware within the IT infrastructure can be a complex process. Hewlett Packard Enterprise service specialists will help you evaluate the compatibility of certain selected non-HPE products with the HPE firmware product for which these service are purchased, and will work with you to help determine the appropriate HPE firmware updates needed. Please contact HPE for further information regarding the list of selected non-HPE products that may be evaluated as part of this service.
This service does not include firmware updates or the right to any firmware updates. Recommendations do not mean that such updates are available to customers, even if they are under a current support agreement with HPE. Customers may still need to purchase additional support contracts for recommended products. This service does not include the right to any updates. Please contact your Hewlett Packard Enterprise representative for information regarding the selected products for which this service is available.
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HPE ISS Firmware Updates Analysis Service 1 year
HPE Firmware Update Analysis Service provides recommendations for firmware revision levels for selected HPE servers, storage products, network devices, and solutions, taking into account the relevant revision dependencies within your IT environment.
This service is sold as a block of four (4) hours of HPE Firmware Update Analysis Service work on a per-product basis. Your Hewlett Packard Enterprise sales representative will work with you to estimate the quantity of service product numbers recommended for your HPE product(s). HPE will perform service for the selected product based up the service features described in this document and will work toward the provision of them up to a maximum of four (4) hours. Additional service hours may be required to complete a firmware update analysis engagement for the selected product.
Maintaining current firmware revisions of HPE products can provide you with enhancements and help you avoid known problems. However, determining the correct firmware revisions and evaluating compatibility with other software and hardware within the IT infrastructure can be a complex process. Hewlett Packard Enterprise service specialists will help you evaluate the compatibility of certain selected non-HPE products with the HPE firmware product for which these service are purchased, and will work with you to help determine the appropriate HPE firmware updates needed. Please contact HPE for further information regarding the list of selected non-HPE products that may be evaluated as part of this service.
This service does not include firmware updates or the right to any firmware updates. Recommendations do not mean that such updates are available to customers, even if they are under a current support agreement with HPE. Customers may still need to purchase additional support contracts for recommended products. This service does not include the right to any updates. Please contact your Hewlett Packard Enterprise representative for information regarding the selected products for which this service is available.
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HPE ISS Firmware Updates Implementation Service 1 year
HPE Firmware Update Implementation Service is a technical service that provides the implementation of firmware updates for selected HPE server, storage, and solution products, taking into account the relevant revision dependencies within your IT environment. For selected storage products, this service provides operating system update implementation and an option for on-site delivery assistance.
Please contact your HPE representative for information regarding the selected products for which these services are available.
The Firmware Update Implementation Service is sold in blocks representing deliverables of work on a per product basis. Multiple quantities of the Firmware Update Implementation Service product numbers may be required to complete a firmware update implementation engagement for the selected product.
Your HPE sales representative will work with you to determine the quantities of service product numbers recommended for your HPE product(s). HPE will perform the services for the selected product(s) based upon the service features specified below. Additional quantities of the Firmware Update Implementation Service product numbers may be required to complete a firmware update implementation engagement for the selected product.
Firmware updates to HPE server, storage, and solution products are required periodically and are intended to help prevent issues caused by known problems and obtain product enhancements. HPE specialized technical resources can perform these updates, working with you to determine scheduling and implementation of them with the goal to minimize disruption to your IT environment. This service does not include the firmware updates or the right to any firmware updates. Customer must have rightfully acquired the updates in order to receive these services. Such updates may require an active support agreement, or the Customer may need to purchase them through additional support contracts.
This service does not include a compatibility analysis of firmware and software revisions within the IT environment. This is available from HPE as a separate service engagement for an additional fee, if necessary.
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